We work really hard to send out high quality products that all of our customers will love, but occasionally a size or style just doesn't work out. If that is the case for you, please contact us at email@example.com within 5 days of receiving your package for more information on a return or exchange.
To exchange your product, you should first contact us at firstname.lastname@example.org within 5 days of delivery. If you need a different size we are happy to exchange your item considering the size you need is currently available. You will be responsible for paying for your own shipping costs for returning your item, but we will cover the costs of shipping the new item back to you (on the first occurrence). If you wish to exchange for another product, you may return your item for a store credit of the original purchase price, less shipping in the form of a coupon. We will issue a coupon code that you can use on your next purchase, these coupons cannot be combined with any other discounts and are valid for 60 days.
To return your product, you should first contact us at email@example.com within 5 days of delivery. To be eligible for a return, your item must be new, unworn and in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. Please note that if the item is not received in new condition (ex: signs of wear, wrinkled, perfumes, etc), it will not qualify for a refund. If your refund is approved, a credit will be applied to your original method of payment, processing times vary by your bank.
Only regular priced items may be refunded, unfortunately sale items cannot be returned or exchanged.
We personally touch every fabric before we buy it to make sure that our products will be not only stylish, but ultra comfortable. Because we use a wide variety of knit fabrics, each beanie may fit and feel slightly different.
If you want the hat to fit right away, we recommend ordering by current age or measuring. Our beanies are very stretchy, therefore they tend to run on the bigger size and fit even longer than the suggested age groups.
***For newborn photos or coming home outfits please order the NEWBORN size. These are very stretchy, so even if your baby has a big head it will be okay. :) The infant size will not fit until your baby is at least a couple months old.***
PS - All of our beanies can be worn 2 ways! You can wear them folded at the bottom for a "cuffed" look, or unfolded for a "slouchy" fit. The photos on our site show a combination of both styles.
>> Signature Style - Our original design! These are made from only 1 layer of fabric (most beanies you find on the market are double-layered), this makes them super lightweight and breathable. They are super comfortable (you'll hardly know they are there) and even the most picky babies don't seem to mind them! These are great for year round wear, but are most popular for spring, summer and fall.
>> Jersey Knit – These beanies are going to be very thin, lightweight and stretchy. This fabric is similar to what most “leggings” are made from. They are great for year round wear and best for when you just need a little something over your ears, without overheating. They’re also very popular for those who like to wear a beanie while exercising. They run true to size or slightly bigger because they are so stretchy.
>> Sweater Knit – These beanies are going to be a little thicker than the jersey knit, but still light-mid weight and great for year round wear. These are most popular for fall and spring weather, as well as winter in places that don't get too cold (Arizona, California, Texas, etc). They are stretchy, comfy and fit true to size.
>> Ribbed Knit - This fabric is the same as our sweater knit, except with a ribbed look/texture.
>> Cozy Sweater Knit – This fabric is the same as our sweater knit, except it's a little thicker and has a “fuzzy” feel to the outside for added warmth. These beanies are soft and stretchy, but due to the thickness of the fabric, they are not as “floppy” as the other options and run true to size or slightly smaller. These are the "warmest" beanies we offer and are popular for the fall and winter months.
*All fabrics are made from any combination of polyester/cotton/rayon/spandex/wool. If you need more information on a specific beanie for allergy reasons just let us know!