JULY SPECIAL | FREE US SHIPPING ON $35+ WITH CODE "SHIPUSA"

FAQ

HOW DO I KNOW WHAT SIZE TO ORDER?

We strive to use only the softest and stretchiest fabrics available and therefor our beanies tend to fit very well (and much better than store bought beanies). They run true to the size listed (which is done by age). We suggest always ordering by age (even if you think you're child has a "big" head or wears bigger clothes, still order by their true age) unless the listing specifically says you can size up. Our tags are reversible, so all beanies can be worn unfolded for a slouchy look, or folded at the bottom for a cuffed look. Please see our size chart for more info. 

 

WHEN WILL MY ORDER SHIP? 

Our turn around time is 2-5 days.
*Turn around time refers to the average amount of days after ordering that the item will ship. We ship first class with USPS. Shipping time to the US is typically 2-5 days and depends on the post office/weather/location/etc. Please understand that we have no control over orders once they are in the hands of the post office, but will be happy to help you if you in any way we can if you have any trouble regarding the delivery of your order.

 

SHIPPING COSTS (in USD) - 

USA: $4 flat (We occasionally have specials for free shipping if your order exceeds a certain amount, this is displayed on the banner at the very top of the website and is automatically applied to your order at checkout when applicable.)
CANADA: $10 flat
ALL OTHER COUNTRIES - $10 flat up to $50 / $20 flat for orders over $50 (*If the shipping amount you pay exceeds the actual shipping costs by $2 or more when we print the postage, we will send you a refund for the overage. In most cases the postage costs more than what you are charged and we cover the difference for you.)

 

IMPORTANT SHIPPING INFORMATION FOR INTERNATIONAL BUYERS -

We ship via USPS first class international, the average delivery time is 1-2 weeks, but on rare occasion can take from 2-6 weeks. *IMPORTANT: We cannot guarantee that you will not be charged any customs taxes or duties. Any customs or import duties are charged once the package reaches your country. These fees are the responsibility of the buyer and vary by individual country. If you have any concerns please contact your local postal service prior to ordering. 

 

WHAT IS YOUR RETURN POLICY?

To be eligible for a return, you'll want to contact us within 3 days a receiving your product. Your item must be unused/unworn and in the same condition that you received it. Only regular priced items may be refunded, unfortunately sale items cannot be returned or exchanged. You will be responsible for paying for your own shipping costs for returning your item unless the company is at fault. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

IS THIS A REPUTABLE COMPANY?

Yes! We've been selling on Etsy since 2014 and launched this website in June 2016. We have 6,900+ 5 star reviews and have done over 26,000 orders on Etsy in the past 1.5 years alone. You can view them here: www.noxxaz.etsy.com

 

DO YOU OFFER COUPONS OR DISCOUNTS?

Follow us on Instagram @noxxaz for occasional coupons, sales and giveaways! 

 

HOW DO I WASH MY PRODUCTS? 

 The care instructions vary by fabric, therefore you will find individual washing instructions at the bottom of each listing. When in doubt, we recommend spot cleaning/washing by hand, then lay flat/reshape to dry. All of our products are professionally sewn and serged, but some fabrics may shrink and change shape in the wash.

 

DO YOU OFFER WHOLESALE? 

 We do not offer wholesale at this time.

 

CAN I BUY YOUR PRODUCTS AT A STORE? 

We are only selling thru our website at this time.

 

WHAT IS "NOXX DROP SUNDAY"?

We add new and/or limited edition items every Sunday at 3pm Pacific time! More information can be found on our Instagram page and by searching #noxxdropsunday or #noxxfaq.

 

WHERE CAN I GET THE CUTE CLOTHES YOUR MODELS ARE WEARING? 

We post lots of these photos on our site to our Instagram page, @noxxaz. You can "tap" any photo on our Instagram page once to find links to the entire outfit! 

 

HOW DO I GET FEATURED ON YOUR SOCIAL MEDIA PAGES &/OR GET INVOLVED WITH YOUR BRAND? 

Follow us, tag us in your photos and #irocknoxx. We will always ask permission before sharing your photos. If your page is private, make sure to comment on a recent photo of ours and ask us to follow you so that we can see your tags! We love getting to know our customers and can't wait to connect with you. Thanks for your support! 

OTHER QUESTIONS.. 

Shoot us an email with your questions or comments to noxxaz@yahoo.com and we'll get back to you asap!

Sizing & Fabric Types

We personally touch every fabric before we buy it to make sure that our products will be not only stylish, but ultra comfortable. Because we use a wide variety of knit fabrics, each beanie may fit and feel slightly different. We are a family-run small business and our products are proudly handcrafted here in Arizona! 

BEANIE SIZING

The wording has changed, but the sizes have not! If you are used to our old system or need help selecting a size, please use the chart below. Our beanies are very stretchy, therefore most fit even longer than the age groups listed. If you want the hat to fit right away, we recommend ordering by current age or measuring.

Newborn - Previously listed as 0-3mo (Head sizes 13"-16.5")

Infant - Previously listed as 3-9mo (Head sizes 15"-18.5")

Toddler - Previously listed as 6mo-3yr (Head sizes 17"-21")

Youth - Previously listed as 3yrs-Teen (Head sizes 19"+)

Adult - Previously listed as Adult M/L (Head sizes 21"+)

 PS - All of our beanies can be worn 2 ways! You can wear them folded at the bottom for a "cuffed" look, or unfolded for a "slouchy" fit. The photos on our site show a combination of both styles.

FABRIC TYPES

>> NOXX Signature Style - Our most popular beanie! These are made from only 1 layer of fabric (most beanies you find on the market are double-layered), this makes them super lightweight and breathable. They are super comfortable (you'll hardly know they are there) and even the most picky babies don't seem to mind them! These are great for year round wear, but very popular for the warmer months and trips to the beach!

>> Jersey Knit – These beanies are going to be very thin, lightweight and stretchy. This fabric is similar to what most “leggings” are made from. These beanies are great for year round wear and best for when you just need a little something over your ears, without overheating. They’re also very popular for those who like to wear a beanie while exercising.

>> Sweater Knit – These beanies are going to be a little thicker than the jersey knit, but still very lightweight and great for year round wear, especially fall and spring. They will also be super stretchy and comfy.

>> Cozy Sweater Knit – These are the thickest/warmest beanies we offer. The fabric will be similar to the lightweight sweater knit, but it will be a little thicker and often have a “fuzzy” feel to the outside. These are soft and stretchy, but due to the thickness of the fabric, they are not as “floppy” as the other options. This option is great for cooler weather!

*All fabrics are made from any combination of polyester/cotton/rayon/spandex/wool. If you need more information on a specific beanie for allergy reasons just let us know!